One of our culture’s most popular clichés is “timing is everything”. Just ask a realtor as they wait in the unemployment line. Well, we business and HR professionals tend to believe that timing is very important – but COMMUNICATION IS EVERYTHING.
Employees spend over 75% of their time in an interpersonal situation: with clients, customers, co-workers, the boss, the public; verbally, written, email -- it is all about the communication. And speaking of email, does the irony strike anyone else that all this blogging, “twittering,” and “linking” is called social networking? The new definition of social apparently does not include personal interaction. At least not face-to-face. By now, your employees may be spending 80% of that interpersonal 75%, networking socially.
If, as studies show, employees don’t quit the company they work for so much as they “quit” their immediate supervisor, then every supervisor had better be an expert communicator…
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